Sierra On-Line FAQ

Christian Promitzer (
Tue, 17 Oct 1995 11:02:13 +0100

>>From Wed Aug 16 19:26:25 1995
>Date: Wed, 16 Aug 1995 10:27:22 -0700
>From: NCSA HTTPd <>
>Subject: Sierra On-Line FAQ
>(Following is a FAQ for the SierraWeb Welcome Kit)
>Welcome to SIERRAWEB*
>Here is some helpful information which we hope can answer a range
>of possible questions. At Sierra On-line, we want to make all
>your visits to our web site most enjoyable.
>SIERRAWEB FAQ (Frequently Asked Questions)
>Q: How do I log on to the Sierra On-line web site?
>A: The SierraWeb address on the World Wide Web is
>Since this document was most likely sent to you along with your
>password verification then you've already signed on to SierraWeb
>Q: What do I do with the verification code-words you e-mailed to
>A: Log back on to SierraWeb by typing our address in your web
>browser. Then, after typing in your name and password, type in
>the Verification Code-Word and you'll be officially registered.
>This is the only time you'll have to type in your Verification
>Code unless you re-register again.
>Q: Why does SierraWeb use a password and verification code-word?
>A: We ask for your name and email address to confirm the unique-
>ness of every member. It allows us to a.) customize the service
>for each individual member's preferences and b.) help us better
>understand the demographic profile our membership and c.) prevent
>abuse of the website such as unauthorized orders or the use of
>offensive language. All in all, we want to get to know you as an
>Q: What if I forget my password?
>A: At SierraWeb, you choose your own password so we hope it will
>be easy to remember. If you forget it, then you'll need to re-
>register and pick a new one.
>Q: How do I change the look and links of my personal User Page?
>A. Just one of the things that makes SierraWeb unique is that it
>allows you to change the way you view much of the information
>that is available. Special 'looks' will change the web control
>page bars at the top and bottom of the page as well as the page
>background. (Can't view backgrounds on your browser :^( , you
>can still change your control bars.) For instance, you can choose
>an Arcade 'look' by choosing 'Arcade' from the pop-up menu at the
>bottom right of your SierraWeb Personal Page. If you're in-
>terested in Football or Baseball, you might select the 'Box
>Seats' look. Do you like outer space and science fiction? Try out
>the Space Command look. Here's a chart to help you choose the
>look or looks that you might like
>If you like... You might try...
>Adventure games like Myth and Magic
>King's Quest
>Mother Goose or Playtoons 'Family Fun'
>Comedy like Space Quest or 'Comedy'
>Leisure Suit Larry or
>Woodruff & the Schnibble
>Children's Learning 'Kid Smarts'
>Reality Role Playing '9-1-1'
>Action/Arcade 'Arcade'
>Air/Sea Battle Simulations 'Combat'
>Football/Baseball 'Sports Fan'
>Horror/Mystery/Suspense 'Frightful'
>...and more! Plus you can choose from a selection of pure colored backgrounds
>Q: What does the LINK change do? A: Along with changing your
>'look' on SierraWeb, you can also change your 'Link.' A 'link' is
>a direct click-jump to a Sierra game category (also called
>genre). There are a number of categories of games at Sierra.
>Here is a brief list.
>...and more!
>To create a link directly to a category, select the 'Link' you
>want to jump to and click on the change button. The new 'Link'
>you select will appear in the Link window.
>Q: Back to the 'looks,' I noticed that I have a choice between
>a full page's background and a GIF tile. What's the difference?
>A: The full page background is a page backdrop from an actual
>Sierra game. Since these files are generally around 30K in size
>you'll either need to have a fast modem, say 14,400 or 28,800 or
>some patience. (They're worth waiting for!). If you are using a
>slower modem, or would like a change of pace, choose the tile
>looks. These files load much quicker since they are quite a bit
>smaller in size.
>Q: I can't see any backgrounds on my page.
>A: Some browsers are not yet compliant with the background
>feature. You may wish to change your browser to one that meets
>the HTML 2.0 standards.
>Q: I can't see the whole page?
>A: The standard width size for most pages on our website is 9
>inches and you should adjust the size of your browser window to
>that width.
>Q: I see a mailbox on my personal page and the words 'YOU HAVE
>MAIL!'? What is this?
>A: From time to time, Sierra will be informing members with news
>about our company products and people. If you see the words 'YOU
>HAVE MAIL!,' click on the mailbox to read your mail from Sierra
>Q: How do I send mail to Sierra?
>A: To reach Sierra On-line with a Technical Support question, go
>to the Help Center which is reachable by clicking the 'Help
>Center' icon on the bottom control bar (the one with the ? Over
>the globe). You can also make Customer Service inquiries from
>the Help Center.
>Note: Some links may not be suitable for youngsters under the age
>of 13 and may be automatically deactiviated.
>Q: How do I use the SEARCH feature?
>A: You'll find a SierraWeb SEARCH button in the upper left
>hand corner of most SierraWeb pages. Click on it and you will be
>presented with a Word Search Box ready for you to type in the
>word or words you are interested in locating on other pages. For
>instance, if you are interested in football, Simple type in:
>football. If you are interested in Space, type in: Space. By
>typing space you might be directed to the Space Quest series
>games or to a space game like Outpost.
>Q: How do I find my way back to my Personal Page?
>A: Just click on the HOME button underneath the Sierra logo in
>the upper right hand corner of most pages on SierraWeb and you
>will be automatically transported back HOME to your Personal
Christian Promitzer
Institute for Information Processing and Computer Supported New Media (IICM)
Graz University of Technology, Austria
Voice: ++43/316/873-5644 Fax: ++43/316/824394
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