Mosaic support/feedback issues

Marc Andreessen (
Fri, 16 Apr 93 18:44:37 -0500

Dear Mosaic'ers,

The email load related to Mosaic from all over the world is crushing
my poor little Indigo. This is *wonderful*, and this level of
external feedback has greatly contributed to the current success of
the Mosaic project (both internally at NCSA and in the outside world).

We are in the process of putting together a support team to deal
efficiently and thoroughly with Mosaic questions, comments, bug
reports, and general feedback; this support structure will be moving
into place over the next few months. We are also in the process of
generating real documentation, including printed beginner-level user
guides and the like, for general distribution and use.

So, two comments.......

(a) Please send Mosaic-related correspondence (up to and including bug
reports) to whenever possible. That way,
all relevant support people (as well as myself) will automatically
get copies of all incoming messages, which will help the
preparation and execution of our support plan considerably.

(b) Please don't be discouraged if you don't get a response to a
question, comment, or bug report immediately. In particular,
please don't *stop* sending feedback to us if we haven't responded
to previous messages in a timely enough manner -- I read, and will
continue to read, everything that comes in, but I just don't have
enough time in the day to answer every message myself anymore
(which is why we're putting together a real support team). Every
message you send us is valuable feedback that will be read and, to
the best of our ability, acted upon. Over time, we will try to
catch up and reply to any messages that have slipped by me over
the past few months and that inadvertently slip through the cracks
as the support structure falls into place now..... in fact, I'm
shortly going to dump the contents of my Mosaic mail folders
(about 12 megs worth) from the last few months on our support
people, so they'll undoubtedly have plenty to do right off the

So, the bottom line is....... keep the feedback and questions coming!


Marc Andreessen
Software Development Group
National Center for Supercomputing Applications